360 Alcohol Seller-Server Training Practice Test 2025 – Your All-in-One Guide to Successful Certification!

Question: 1 / 400

How should a seller-server respond if a patron becomes aggressive or belligerent?

Ignore the patron and continue serving

Request the patron to leave immediately

De-escalate the situation and call for help if necessary

In situations where a patron becomes aggressive or belligerent, de-escalating the situation while ensuring the safety of all involved is essential. Responding with calmness and a focus on reducing tension can help diffuse the aggression. This approach often involves using a soft tone of voice, active listening, and acknowledging the patron’s feelings without escalating the confrontation.

If necessary, calling for help from a supervisor or security can provide additional support. This strategy is important because it prioritizes safety and responsible service while also adhering to guidelines for handling challenging situations effectively. It recognizes that escalating the confrontation or ignoring the issue could lead to further problems, including potential harm to the patron or others nearby.

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Engage in a confrontation with the patron

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